HOYECHI Programming Christmas TreeA Tree Like No Other Experience The Wonder Of Our Programmable Christmas Tree

FAQ 

1. Q: Is assembly complicated? How long does it take to set up?
A: No! It's designed for easy assembly with detachable parts. Most users finish in 30-60 minutes.

2. Q: What's the shipping size? Can it fit standard delivery vehicles?
A: The tree is split into compact, stackable packages (dimensions: 1.2M x 0.5M x 0.3M), ideal for hassle-free shipping.

3. Q: Are the LEDs truly waterproof for heavy rain or snow?
A: Yes! IP65-rated LEDs and sealed connections ensure performance in any weather.

4. Q: Does it meet safety standards for public/commercial use?
A: Absolutely! CE, UL, and ISO9001 certifications guarantee compliance with international safety regulations.

5. Q: What power supply is required? Can it work with 110V/220V?
A: The UL-certified adapter supports 100-240V, compatible globally.

6. Q: Can we customize the LED colors or lighting patterns?
A: Yes! Contact us for bulk order customization (e.g., color combinations, programmable sequences).

7. Q: How durable is the steel frame in windy conditions?
A: The 30MM steel frame and welded joints withstand winds up to 35 mph. Anchoring kits are included.

8. Q: What's the warranty period?
A: We offer a 2-year warranty against manufacturing defects.

9. Q: How long do the LEDs last?
A: Rated for 50,000+ hours-perfect for multi-season commercial use.

10. Q: Can this tree be reused for multiple events?
A: Yes! Durable materials and detachable design ensure easy storage and reuse for years.

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